Terms and Conditions

Public Health (COVID-19 General) Order 2021 https://legislation.nsw.gov.au/information/covid19-legislation/general

Covid-19 Flexible Booking Policy

Withstanding rights under consumer law, guests will have the option to select a new date for their existing booking or accept a credit valid for up to 12 months should any of the below criteria impact their planned stay ;

  • You or an immediate family member becomes sick with Covid-19
  • You are forced into self-isolation
  • You are awaiting the results of a Covid-19 test
  • A Commonwealth Government or State Government directive is issued and means you are no longer able to travel to or from your destination

Any difference in booking value will need to be paid direct to the park as per the usual booking terms and conditions. To request either a change to booking dates or to receive a credit for a future booking in relation to Covid-19 Flexible Cancellation Policy the customer will need to contact the park directly. Where requested, provide proof to the park of Covid-19 impact as listed above.

Any cancellation which is deemed not applicable to the Flexible Cancellation Policy will need to comply with the parks usual terms and conditions. Changes and cancellations for stays must be made more than 4 weeks prior to arrival date. A $20 administration fee applies. Where 4 weeks notice is not given see usual terms and conditions.

 

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Terms and Conditions of Use of this Website

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Resort Rules
We are committed to ensuring our guests enjoy their holiday experience at Batemans Bay Beach Resort. Please download a PDF/printable copy of our Resort Rules.